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Checking to see if your screen is damaged

While we do our best to deliver the screen to you in perfect condition, we are not able to control how the courier handles or ships the package. As such, a very small percentage of screens may be damaged during transit when it received by the customer.

In most cases, the damaged will be apparent before you go to install the screen. Obvious signs include cracks in the glass or a bent or warped screen. See this example:

Cracks are usually accompanied by streaks of dark ink splotches that are the result of the LCD liquid leaking internally.

In some cases, the damaged may not be apparent until the screen is turned on. You may see ink-like splotches such as the one in the picture shown above. Shinning a flashlight or bright light onto the screen or from the behind the screen is a good way of detecting cracks and these ink-like splotches.

What should I do if I received a damaged screen?*

If you received a damaged screen, it is important that you contact us immediately. Reports of damaged screens must be done so within the 30 day return policy. If your order was "Fulfilled by Amazon", you should use Amazon's return page instead which is available here. (see what is Fullfilled by Amazon?)

To report a damaged screen, please follow these steps:

  1. We will need at least 2 photos of the damaged screen from you:
    • A photo of the entire BACK of the screen
    • A photo of the FRONT of the screen which shows the extent and location of the damage. It is preferable to receive photos of the screen before installation (when it is off).
    • (optional) any additional photos that would better show the damaged area.
  2. Email us at binh@mlcdistribution.com and attach these photos to your email. Include a brief description of the condition of the screen and let us know if you would like to receive a replacement or if you would prefer a refund.
  3. In the email, please also include your Amazon order number (for Amazon customers) OR your Ebay username and ebay item number (for eBay customers). This information is needed in order for us to confirm you as a customer.

We will use your photos to submit to the courier for insurance claims purposes. Once we can determine the condition of the screen based on your photos, we will dispatch a new screen to you if requested. We may ask you for additional photos of the damaged screen if the ones you provide are not clear enough.

*Please note that these instructions only apply to screens that are physically damaged which can normally be seen without turning on the screen. Issue's stemming from defects or incompatilities do not fall under this category. Please view the following pages if it relates to the problem you are having with the screen:

  
 

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